Monday, July 7, 2008

In the previous post, I mentioned: Tom Hopkins with Sales of Champions, James R. Alburger the Voiceover coach, and Darren LaCroix, the Toastmaster 2001 World Champion Speaker. You'll find resources for their material on the left side of this page. Two other blogs which speak of performance anxiety are: Sandra Zimmers "Speaking Freely": http://www.self-expression.com/speaking-freely/what-happens-in-stage-fright-and-fear-of-pubic-speaking/ and Stage Fright Help: http://stagefrighthelp.com/2008/05/what-are-symptoms-of-performance.html . Visit them both for more great information!

TEN KNOWS TO EXTINGUISH FEAR

Nothing has changed since sometime around 420 BC when the world’s most influential philosopher, Plato stated: “Know thyself”. This is good advice to remember when asked to give a presentation and battling something known as “performance anxiety” in the wonderful world of public speaking. Usually in my seminars, I get attendees up and speaking immediately before they even consider being “scared”. They first take a very small step such as stating their name and something they like to do. Then, as our time together progresses through a 3-hour seminar or an ongoing 12-week online course, I continue slowly building their confidence. Tom Hopkins, known worldwide as a best selling author and sales trainer states: “Do what you fear most, and you control fear”.

Whether public speaking to you is something that you “fear most” or you just need a few pointers to keep your anxiety level to a minimum, my ten “knows” of public speaking may be invaluable for your next presentation:

KNOW YOUR STUFF. Most public speaking mentors will tell you to know your material. But here’s something that is sometimes overlooked. Why not simply speak on something you already know? When you speak on something you already know, you are already an expert at some level and you’ll tend to speak more passionate about it. For those times when you can’t choose your topic, inject personal stories about things that you know within your presentation but… be sure to make sure they serve to make a point.

KNOW YOUR VOICE. In voiceover work, as when you hear someone narrating a commercial, a voiceover actor pays close attention to all aspects of the voice. You can do a bit of research to find how a voiceover artist prepares, at one of my favorite voiceover coach’s site: http://www.voiceacting.com. James R. Alburger In public speaking we need to know what our voice is capable of doing. Experiment and practice areas in your speech, using variation of highness and lowness (pitch), the slow or fast pacing of our words, and pause in places to show emphasis. Work to speak more conversationally and not like an announcer selling cars on the radio.

KNOW YOUR STRENGTHS. What are you good at? Are you good at painting, cooking, or accounting? Just as there is no such thing as a natural born painter, chef, or accountant, so too, there is no such thing as a natural born speaker. Invite evaluation from others. Ask what things you do best when you present. Do you use gestures well? Do you have a contagious smile? Are you humorous? Use your best attributes in your presentations and slowly incorporate other things you’d like to improve upon. Speaking is something you’ll do the rest of your life. Every episode is an opportunity to improve.

KNOW YOUR FACE. Your face is your fortune. Your face may not grace any page of a celebrity magazine, but we all have a smile, use it. You have facial expressions so let your face “express”. Look excited and you’ll be excited. Remember that to the audience, many times nervousness translates as excitement. Going beyond facial expressions, work on your body “expressions” as well. This is called body movement. And, don’t be tied to the lectern, move around a bit. This will ease your anxiety as well. Conduct a bit of research on the use of body movement for presenting. Study the science of body movement, which is called “body language” to add interest in your presentations.

KNOW YOUR PROPS. I believe that every speaker should use a few props when giving every speech. It adds interest, makes points clearer, and gives the speaker a “security blanket to hold onto! Try it; you’ll like it!

KNOW YOUR VENUE. There’s probably nothing more disconcerting than to get to a place to deliver your presentation and seeing that the room setup is not conducive to presenting well. I try to get as much information prior to the event about the venue I’ll be presenting at. Then I get there early. You’ll be more comfortable after getting a “feel” for the room.

KNOW YOUR AUDIENCE (BEFORE, DURING, AND AFTER). Do research before your event to learn about your audience. What age are they? What level of education do they have? What do they like to do after work? Then incorporate this information in your presentation and you’ll relate well with them. During your delivery, when you get feedback like smiles, nods of affirmation, and laughter, your performance anxiety will surely melt away. Also, after your presentation, ask for sincere feedback, and be sure to take notes and actually use this valuable feedback to do better. Remember when your thoughts are on others, and not on yourself, you’ll have less performance anxiety.

KNOW THAT YOUR AUDIENCE DOESN’T HAVE A SCRIPT. The audience doesn’t know what your speech is about. They will not know if you leave out a few words, or points. Of course, always strive to do your best, but knowing that the audience does not have a written script as to what you will say, should bolster your confidence and decrease any stress.

KNOW YOUR SPEECH DOESN’T HAVE TO BE PERFECT. This is much like point eight above; know that you are always learning and getting better. No one in the audience is perfect and they’ll relate better to you when you are more “human”. Believe that the audience is your friend and want you to succeed!

KNOW THAT THERE IS MORE TO KNOW. Join Toastmasters, associate with other speakers, take courses, and learn a different hobby. Enjoy life and enjoy speaking about it.

Ok, I like to add value to all of my products and services so I’ll offer one more “know”: KNOW THAT YOU’LL NEVER KNOW. There are many “knows” that I haven’t covered here because of space limitations. I’m sure you can think of some of your own. Don’t stop learning and keep improving.

Don’t wait to be asked to speak. Look for (and make) opportunities to speak, just like my friend, Darren LaCroix, the Toastmaster 2001 World Champion Speaker. He had severe stage fright when he started but today he triumphantly expresses in his mantra, “stage time, stage time, stage time.”

Get to know these ten “knows” of public speaking and they will help you to say, “yes” the next time you’re asked to speak.

Saturday, June 28, 2008

Public Speaking Skills, Important or Essential?

Public Speaking Skills, Important or Essential?

Are we skillful in getting our point across? Do we relate well with others? Are speaking skills important or essential?

Some may think that good communication skills are not essential because they don’t speak in public, or are not currently in a job that requires speaking “publicly”. First, let’s address this. Have you spoken with anyone today? You probably have and unless you only talk to yourself in the bathroom or any other secluded place, you are indeed a “public” speaker. Now, think back to any verbal discourse with someone today and ask yourself: “How did it go; did my verbal and nonverbal communication present my intended message, was it received in the way I intended, and did I receive my intended feedback”?

The importance of constantly developing and using good communication skills in every part of our day becomes apparent in this example. Remember getting directions from someone while navigating in an unfamiliar town, and then you became more lost than you were before asking for assistance? Somehow you and your guide did not communicate well. Was this exercise in communication just “important”, or was it “essential”? Depends.

If you arrived late at your family picnic, then communication skills in this case, were perhaps just “important” unless of course you arrived too late to enjoy Aunt Jane’s fried chicken. However, if you were on your way to a job interview, you may have missed advancing your career because you arrived late, due to this misguided communication. Worse yet, if you arrived at your job interview on time but because your communication skills were poor, you foiled any possibility of being hired. Is the word “essential” taking on more meaning?

Getting directions, or giving directions as in our earlier scenario above requires communication from both the speaker and the receiver. But since we can’t control others, the responsibility to give and receive accurate information relies on our side. You can now start to see how good communication skills can truly be essential in your social or business life. Become interested in learning to speak well, and then become trained. Take a course either at a formal educational source, online, or in other ways.

All of us are public speakers at least at some level, and I believe good public speaking skills are essential in every area of life. Good communication skills will get people to accept your ideas, help improve relationships, and advance your career.

Ter Scott – Professional Public Speaker is available for Keynotes, Seminars, and Consulting

Lisa Braithwaite (http://coachlisab.blogspot.com/2007/11/seven-ways-to-practice-public-speaking.html) states “It's getting harder and harder to find a job that doesn't require competency in communication and public speaking skills”. She lists seven ways to practice public speaking in the workplace. Visit this blog and say “Ter Scott sent you!”

Estienne de Beer (http://www.crmlearning.com/blog/?p=39) states: “Perhaps you think your career does not entail delivering any presentations. Well, this is where you might be wrong because no matter what your job is, presentation skills ultimately will come into the picture in some ways.” Visit this blog and say “Ter Scott sent you!”

Tuesday, May 13, 2008

Public Speaking Secret for not saying “UM”!

As a professional speaker, and one who trains others in this fine art, I’ve been asked many times by aspiring newbie’s and professionals alike, “How can I stop saying “um” in my presentations?” My quick answer may surprise you, and that is: Don’t worry about it, just continue saying “hmmmmmmm” or “um” every time you feel like it. Now you are probably saying to yourself that I’m out of my mine and not being of any help here. But like many of my “public speaking secrets”, this too is contrary to what you might think. So please keep reading and promise I will disclose this secret, explaining what I’m really trying to say here later.

Using filler words such as: “um” can be very distracting for your listeners and since I think your intent is to improve your speaking delivery, I’m sure it is distracting to you as well. Unfortunately, the biggest abusers seem to be radio talk show hosts, and since I love talk radio, this infuriates me. Why can’t these people be better public speakers? Why can’t they get to their point without so many filler words? Why do they have to state something such as: “Well (which is also a “filler word”), today I’m going to talk about, um, Duluth”. Don’t they know where the heck they live? Most of the time they are reading off a script, for crying out loud! I know that they may think that they are coming across as “conversational”, but I think it comes across as being unprepared and unprofessional.

Let me congratulate you, the reader, because if you are aware that you are using this “filler word”, you are well on your way deleting it in your presentations. Many speakers (and radio announcers) may feel that they are good, or even great speakers, when they are probably simply unaware that they do this. However, unlike these people, you’ve risen above the level of unconscious incompetence (not being aware), to the conscious incompetence level of knowing you have this situation. I will help move you to the conscious competence level, where you consciously remove the “um” and later with action on your part, you can go beyond this level to the unconscious competence level of removing this “bad” speech habit and not having to “worry” about it!

When you are using the "um" filler word, it’s typically because you are thinking “on the spot”. A well-rehearsed speech (and knowing your materialwell), will avoid having you doing your thinking during delivery. So, rehearse what you are going to say before you approach the lectern.

Next, don’t be too concerned about thinking silently before answering a question, or stating your facts. In today’s world, most people don’t think before they speak. Observe this in your conversations this week. Note how people aren’t really listening but rehearsing in their mind what they want to say, and waiting for you to take a breath so they can speak! You can come across as an intellectual, by thinking first silently, then speaking.

Finally, here’s my secret I told you I would share. When you feel that you must, go ahead and say “um” or “hmmmmm” (or even “hmmmmmmmmmmmmmmmmmmm!”) to your heart’s content, but… say it silently! This will come across as a “pause”. Speakers don’t use as many pauses as they probably should in their speaking so this will come across just fine. Eventually, with action, and a sincere desire to improve, you’ll quit using filler words and wont' need to use this technique becuase you'll have arrived at the unconscious competence level. Then you will use the “pause” as a technique to “punctuate” certain places within your presentation. We’ll cover that another time.

Don't forget to associate with others who speak well. You’ll pick up good and bad habits from those you “hang” with. That’s why I endorse the Toastmasters Organization. I’ve talked with several World Champion Speakers from Toastmasters who tell me that fretting over one or two “ums” in a longer presentation is not anything to worry about. Because we all agree that perhaps no one will probably “conquer” eliminating filler words altogether, when you strive to do so, you’ll use them so infrequently, that they will become less distracting and you’ll be a better presenter!
Ter Scott is a professional public speaker/instructor/trainer in the topics of motivation, customer service, and marketing. Visit www.terscott.com/speaker

Friday, May 9, 2008

5 TIPS TO MAKE YOUR SPEECH MEMORABLE

After you’ve given a few speeches you may benefit from a few of my individual replies to my clients. I hope they may help you, who may share the same concerns. Certainly, much more can be said about each of the following areas, but here is a bit of wisdom to aid you in your next presentation:

PREPARATION
In preparation, always find at least something that you can enjoy (or at least interesting, or life-building) about each presentation you give. Not all will be topics or presentation that you may want to give (a eulogy, or a speech asked to be presented on the spur of the moment and “off the cuff” by your employer, etc.). Coming up with a topic about something you love and know about helps you to do your best whatever the occasion.

USE ADJECTIVES TO PAINT WHAT I CALL “WORD PICTURES”

Consider using more adjectives in your speech to paint word pictures, such as singing birds, buzzing bees collecting pollen, and waking to the warmth of sunshine, etc. This really “paints a picture” for your audience. Don’t be overly concerned when they close their eyes. They’re still listening but this time “picturing” the place your words are taking them!

SUMMARY VS. CONCLUSION TECHNIQUES
Even though many texts state that the summary is a conclusion “technique”, I disagree. I feel that all speeches should have a summary, followed by your conclusion. Because I differ with others out there, many texts do not go into any variety of concluding techniques. Simply, for a good conclusion, I suggest that you use any technique you’ve used in the intro. Many times, using the same technique as you did in the intro will give a nice “wrap up” to your speech. For example, you could leave your audience with the answer to your question you asked, if your attention getting technique in the intro was “asking a question”.

ACKNOWLEDGING YOUR AUDIENCE
I know it may seem “odd” to state your name in the acknowledgement part of your speech when practicing (or giving an actual speech as an assignment) with just one or a few people in the audience, (especially when you know them and they know you) but you’ll want your presentation to be as typical as possible to a real life situation. With this in mind, be sure to state your name during this part of your speech.

MEMORIZE YOUR INTRODUCTION
It’s good to actually memorize your intro and visualize yourself going through it with good and positive things happening, such as acknowledging your audience, and communicating well with them. You “become one” with the audience just as if you were having a one on one conversation. Now when you are at the lectern delivering your speech, it get through this section and start into the body of your speech feeling more confident, and comfortable. Once you got into your speech, and get “rolling”, any nervousness will start to fade.

There are so many things to think about when preparing, and delivering your speech. For more information, contact Ter Scott. Visit: http://instantpublicspeaker.blogspot.com/ or www.terscott.com/speaker .

Sunday, April 15, 2007

Instant Speaker Discusses the Communication Model

Before we get to today’s Instant Speaker topic, I’d like to address two of the questions/comments I’ve recently received to a previous post. The first is from someone who wants to “sell’ his/her ideas to clients better. Great, this is a noble desire on your part as long as you are using the win-win philosophy in selling being sure that both sides win. (Also, as a sub point here, remember that no one likes to be sold but everyone loves to own, but that’s going into my sales seminar material). Learning speaking skills will help you to relate to others more and people like to buy from people they like! In addition, I’m glad you realize that “ideas” are a commodity worth value.

Next, someone asked, “What is the longest time for a presentation to be effective or lose its effectiveness?” Your key word here may be “effective”. Toastmasters (a great organization to learn and improve your speaking skills) usually presents five to seven minute speeches which may be partly because of time constraints but I believe if you can’t say it in 7 minutes, you probably won’t be effective in saying it in 20 or 30 minutes. Longer presentations are considered lectures or workshops and are made up of several seven-minute presentations. Remember that today, we are in the MTV generation in which everything has to move fast and you need to get your point across soon, almost instantly. That’s a nice segue to today’s Instant Speaker…TO READ THE ARTICLE PLEASE CLICK HERE OR CUT AND PASTE INTO YOUR ADDRESS BAR: www.terscott.com/iscommodel

Monday, April 2, 2007

Instant Public Speaker Presents Speaking Secrets

Instant Public Speaker is based on Ter Scott's years of experience as a public speaker and trainer. Anyone can be an "Instant Public Speaker" when they know a few of the basics seasoned with a few "secrets" by this professional.

"As a public speaker and trainer I share ideas, tips and "secrets" that can help anyone speak on any level "instantly" or almost instantly". Ter Scott teaches Oral Communication at Duluth Business University in Duluth Minnesota and has shared his Instant Public Speaker materials internationally and around the USA.

This blog will be based primarily on Questions and Answers by me and the students/participants in my classes, workshops and seminars.

Contact Ter Scott at terscottpromotes@yahoo.com for booking and private training consultation.